About the position
Position: “CSR” Customer Service Representative for OEM Sales
The primary goal of this position is to add “value” to our customer relationships by providing a positive customer experience, managing our customer’s accounts, and being a steward of our customers’ affairs and trust. This position functions as the representative of customer interest with Compulink and through timely order entry, expediting, and follow-up help to ensure that all or the customer’s needs are met or exceeded at all times.
Essential Duties and Responsibilities:
1) Providing a positive customer interface.
•You are Compulink to our customer. As such intonation and attitude need to foster customer trust and good will at all times.
2) Acting at all times as the steward of your customers affairs within Compulink.
•Act as the customer’s liaison to ensure that their needs and priorities are presented accurately and fairly to Compulink. Negotiate, strategize and seek to find solutions that are acceptable to both Compulink and the customer at all times with a focus on customer satisfaction
•Diligently manage the customer account to service each customer’s unique needs in a consistent, timely, and accurate manner.
•Monitor the quality of our customer service in house for each assigned customer.
•Timely entry and maintenance of RFQ’s
•Timely entry and maintenance of customer orders
•Judicious follow-up on all customer expedites, RMA’s, customer issues, PO’s, and information requests.
3) Acting as focal point of customer communication and follow-up with our outside sales team in order to provide consistent and accurate information to our customers. Provide outside sale with timely responses and information on quotes, rebids, RMA’s, and expedites.
Must be a US citizen or permanent green card holder
1205 Gandy Blvd. N St. Petersburg, FL 33702
Please send resumes to: firstname.lastname@example.org and email@example.com